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Eventbrite

Eventbrite

Overview

What is Eventbrite?

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences.The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email invitation…

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Recent Reviews

TrustRadius Insights

Eventbrite has proven to be an effective tool for managing event registration, whether for virtual or in-person events. Users praise …
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Great tool & easy to use!

8 out of 10
May 27, 2022
We help our clients manage their Eventbrite accounts, ensure it's a smooth process for their end users and maintain the integration with …
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Awards

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Pricing

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What is Eventbrite?

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences. The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.eventbrite.com/organizer/pr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Demo Video for EventBrite Registration

YouTube

Eventbrite and Veertly Integration with Zapier Demo (Veertly Tutorial)

YouTube

Thomas Uhlenbreck presents Pulse to Eventbrite CEO Kevin Hartz - Pioneer Demo Livestream May 2020

YouTube

Eventbrite Demo

YouTube

Eventbrite Demo Video

YouTube

EventBrite Sugar Connector Demo

YouTube
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Product Details

What is Eventbrite?

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences.

The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email invitation creation, RSVP tracking, and ticket selling. Ticket sales can be managed online via the ticketing website or through integration with social media sites including Facebook, and real-time sales data aims to help event planners assess attendance and profit.

The platform includes powerful discovery channels and robust marketing tools, which, according to the vendor, facilitate high conversion rates. Eventbrite's goal is to help users zero in on the most interested event-goers and sell more tickets to their events.

Eventbrite Features

  • Supported: Ticketing
  • Supported: Registration
  • Supported: Event Management

Eventbrite Screenshots

Screenshot of Organizer Resource BlogScreenshot of Facebook IntegrationScreenshot of Mobile OptimizedScreenshot of Organizer AppScreenshot of Event Dashboard

Eventbrite Video

Eventbrite: The destination for experience makers

Eventbrite Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesCatalan, Dutch, English, French, German, Italian, Portuguese, Spanish

Eventbrite Downloadables

Frequently Asked Questions

Bizzabo, Cvent Event Management, and RegOnline by Cvent (Discontinued) are common alternatives for Eventbrite.

Reviewers rate Usability highest, with a score of 10.

The most common users of Eventbrite are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(191)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Eventbrite has proven to be an effective tool for managing event registration, whether for virtual or in-person events. Users praise Eventbrite for its fast and user-friendly platform, featuring a simple and elegant interface. It has successfully addressed various business problems, such as RSVP and ticket management, specific messaging to attendees, database management, promotion, social integration, and ticket revenue management. The platform is particularly useful for creating landing pages and registrations for recurring events like weekly online shows.

Despite some users experiencing issues with Eventbrite's payout system for paid in-person events, the platform integrates well with a variety of other platforms, offering a clean and easy user experience for tracking attendees and analyzing the effectiveness of advertising platforms. Users also appreciate how Eventbrite helps them stay connected with industry professionals through listed events, especially during the COVID-19 pandemic. Non-profit organizations utilize Eventbrite to manage donor engagement, fundraising events, and donor contact and contribution management. Real estate brokerages leverage the platform for event promotion, collecting contact information, and handling paid ticketing. Academic institutions rely on Eventbrite for hosting concerts, conferences, and other events while streamlining registration, payments, attendee communication, and sales reports.

User Interface: Reviewers have consistently praised Eventbrite's user interface, with many stating that it is simple, elegant, and clean. It has been described as intuitive and easy to navigate, allowing users to quickly access the necessary features without the need for extensive tutorials or training.

Cloud-Based System: Many users appreciate Eventbrite's cloud-based system, which eliminates the need for excessive integration and administrative tasks. By simply logging in and sharing a link, event organizers can start using the platform conveniently and efficiently. The cloud-based nature of Eventbrite also enables easy collaboration and access to event information from anywhere.

Affordable Pricing: Numerous reviewers have commended Eventbrite's pricing structure as affordable and reasonable. Users consider it a top-of-the-class workflow solution that provides great value for its features and functionality. This affordability allows users to effectively manage their events without incurring significant costs.

Confusing User Interface: Several users have found the user interface of Eventbrite to be confusing and difficult to navigate. They have mentioned that it can be challenging to find specific functions and features, leading to frustration and inefficiency in using the software.

Difficult Customer Support: Some users have expressed frustration with customer support at Eventbrite. They have mentioned that it can be difficult to reach customer support representatives and that issues take a long time to resolve. This lack of responsive support can hinder users from effectively addressing their concerns or resolving problems quickly.

Limited Customization Options: Many users have expressed a desire for more customization options within Eventbrite. Specifically, they would like the ability to customize landing pages and email templates according to their branding needs. The current limitations in customization prevent them from fully personalizing their event pages and promotional materials, which could impact the overall attendee experience and brand consistency.

Users have made several recommendations based on their experiences with these event management platforms. The most common recommendations are as follows:

Recommendation 1: For Picatic, users suggest using it if you can afford the fees and are organizing non-regular events. They appreciate its user-friendly interface and modern features.

Recommendation 2: With Eventbrite, users find it super easy to use and recommend customizing questions as necessary. They also appreciate the options and customer service provided. Some suggest trying Eventbrite's Pro Features if you can afford them. While it is worth paying for, they note that it is suitable for basic events but may not be ideal for extra complicated ones. Users also mention using Eventbrite for fundraising initiatives and launching multiple events on the platform.

Recommendation 3: Trello is described as a turnkey solution for basic events, and users recommend trying it out for event management. They encourage exploring all the features of Trello to make the most of the platform.

Overall, users emphasize the ease of use of these event management platforms and provide specific suggestions to improve certain areas such as accessibility and options for event descriptions and title pages in Eventbrite.

Attribute Ratings

Reviews

(1-25 of 25)
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Score 8 out of 10
Vetted Review
Verified User
We help our clients manage their Eventbrite accounts, ensure it's a smooth process for their end users and maintain the integration with their website for a great user experience. Eventbrite has helped many of our clients host their events with ease and allow their end users to navigate and use their website through this process in an easy way. In addition, it's been a cost effective program for our clients of all sizes to use.
  • ease of use
  • integrations with websites
  • setup for events
  • allowing more options in the event area
  • have ran into display issues during integration with websites
Eventbrite is a great tool for a variety of different sized clients and also a variety of industries. We've had success in setting this up and maintaining it for clients who are on the smaller side with just a few events a year and we've also had ones that are much larger offering many more sessions/events annually. We've also been able to successfully scale the type of events that our clients have needed because of the offerings within Eventbrite.
Score 9 out of 10
Vetted Review
Verified User
I use Eventbrite to host and organize events for my company. Some of these events are free and some of the events I charge a fee to attend. I find it very helpful that I am able to copy events and duplicate them for future use since they are similar events that take place throughout the year. Having an organized system that allows me to collect attendee information and when appropriate attendee admission fees have been incredibly valuable for me and my team. Eventbrite gives me the flexibility to host as many or as few events as needed and their mobile organizer app means I do not have to be tied to my computer at all times.
  • I can host as many or as few events as needed without any upfront commitment or fee
  • I am able to collect important guest details at the time of registration by using customer questions
  • I am able to embed the Eventbrite checkout widget onto my company website so that attendees never have to leave my website in order to register for my events.
  • The onsite check in app is fast and easy so I can quickly welcome guests to my event and know they have registered and paid ahead of time, drastically cutting down on lines.
  • The reserved seating functionality is clunky and hard to use. It is not very flexible and has given me serious pains in the past for these specific types of events where I want guests to be able to pick a specific seat at a table for a gala.
  • The fees can be out of control for events that have a high ticket price. I rarely use Eventbrite for events that cost more than $100 because they charge entirely too much money.
Eventbrite is very user-friendly and such a great tool for free events or events that have a small ticket price. The ability to have a headcount of attendees ahead of time as well as streamline their check-in process using my iPhone and the Eventbrite app has been an absolute game-changer. For larger events or events that have a high ticket price, I cannot recommend Eventbrite due to their fee structure. Even after signing up for an annual contract, I still was experiencing very high Eventbrite fees that made it hard for me to justify the service. Even with the ability to pass the fees on to the attendees, I feel that their fees are too high.
Mark Michelson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We produce a weekly online show involving a fireside chat and networking. Eventbrite is great for creating a landing page and registration for this weekly show--and it's free. We also produce in-person events and have used Eventbrite in the past for our paid ticketing. However, now Eventbrite changed their payouts to only pay event producers after an event closes. Our monthly events are starting this fall. Unfortunately we had to find another ticketing platform for our paid in-person events because we can't sustain cash flow with Eventbrite holding our cash for six months or longer. And there's no interest on the cash Eventbrite holds. Each event has around $50k in ticket sales.
  • Creating landing pages that stand out and are trusted.
  • Communicating with attendees pre and post event.
  • The integration with Zoom is good, though there were some recent changes that have confused our attendees on our weekly virtual show.
  • Offering other options for merchant processing--Stripe, PayPal, Square, etc.
  • Hard to repurpose the weekly events for replay viewing. Have to copy the event and replace the online link with the video link to Youtube.
Easy to use, free for online events. Great platform--trusted by many.

Not as good for paid events anymore since they changed their payout policy.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Eventbrite across the organization to schedule and register guests for events across 40 communities monthly and quarterly. It allows us to customize and collect information from our community members and track who participates and where to focus efforts for future content and events.
  • Makes the event creation process easy but customizable.
  • Provides a standard template for events (ours and others) that users can easily navigate to get the information they need.
  • Reports and data are easy to access.
  • The event template can start to feel boring and simplistic (not beautiful).
  • Plugins are not always QA checked or are buggy.
It's great for public events. Not well-suited for smaller events.
Richard Chen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We're a PAC (political action committee) which hosts events for our own fundraising, candidates' outreach, and raising political participation among AAPI (Asian Americans and Pacific Islanders). We've a need of open enrollment for all manner of attendees and complex guestlist administration since some / most are repeats, some are new (Young Professionals we want), some are special guests (require data confidentiality), and some are staff (sponsored or fee-free or other) with need to edit, filter, and sort the lists ongoing for trolls, vandals, special access, special notations, accommodations, etc. Eventbrite has long had the most widely known and liked UI/service for event enrollment requiring no special skills or knowledge but moreover simple, elegant, and fast UI thus better for ourselves and guests alike thus improving our branding and registration rates.
  • Simple, elegant, clean UI
  • Guest list admin is everything we want without excess, cruft
  • System is cloud based thus requires no excess integration, admin beyond a login, link
  • Affordable rates for top of class workflow
  • Universally known, no friction or fear generated
  • Branding is custom and sufficient to balance ours and Eventbrite's
  • Complex guestlist sort features to give more fine priority
  • Recognization of VIP registrants
  • Host and user profiles so records can be touted if desired
  • Discounts for nonprofits and charitable organizations
  • Integrations preferably without Zapier
  • Explicit related, recommended event controls
We're a nonprofit organization so we have a very lean time, labor, and money so the super easy self-explanatory nature makes it easy for our team to admin an event. The simple UI [of Eventbrite] keeps our focus on the event and avoids any headache-inducing tech hurdles. There're just enough user roles to handle multi-staffer admin.

A less appropriate situation is an event that is huge in complexity with a custom workflow and processing which Eventbrite's not built to handle in-house such as multi-step registration, multiple item and category all-select options during registration, multi-event type (not just physical or ticket but virtual goods tracking), more HootSuite-like social media refinery, etc.
Ashley Correll, CMP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Eventbrite to process registration for virtual and in-person events. We are a training and consulting organization so it helps us consolidate the signup process along with capturing the data we need for the event. Prior to Eventbrite, we were using a variety of platforms to gather the information and process payment, so it really helped put everything in one place.
  • Great dashboard features to track sales
  • Easy to refund purchases
  • Header images and videos display nicely on desktop and mobile
  • Option to remove the word "ticket" from receipts/purchases as it can cause confusion
  • Better ability to register someone else for an event as the contact info is linked
  • Less fees per ticket sold
There is a lot of great functionality and it's easy to use as an organizer. However, our event attendees have found it to be a little confusing to sign up -- especially when they are trying to sign up someone else for the event and are not attending themselves. I believe the platform was designed for "ticketed" events -- particularly where this would get you into the event or allow you to show proof of purchase. For our events and training classes, the word ticket isn't really appropriate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Eventbrite for various events--some that are free and others that are paid registrations or tickets. This is primarily housed within the marketing department and gives us an easy and customizable way to manage events. Eventbrite allows us to have an easy way to have folks sign up for events and then track attendance!
  • Various ticket offers in the platform so we aren't confined to just one type of ticket
  • Free events are super helpful for us on the platform for our cultivation events
  • The pricing is great for nonprofits!
  • Better customization for landing pages for the events would be really helpful
  • We wish they would make more options free for nonprofits
  • Their integration with Salesforce could be improved
We use Eventbrite for free events, as it is the best way for us to manage our guest list and communication! Our biggest hurdle with Eventbrite is our gala, which we have to use a different service for because it has better integration for silent auctions. We also moved our golf tournament away from Eventbrite for the same reasons.
February 12, 2020

Eventbrite for nonprofits

Shaelina Holmes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Eventbrite to manage monthly free events (donor engagement) and our annual fundraisers. It syncs with our donor management system and email platform very well. It is used for the development and Marketing arms of the non-profit organization. It helps manage donor contacts and contributions seamlessly.
  • Ticketing with plenty of options.
  • Email reminders and syncing with email service providers.
  • The guest list feature isn't explained very well.
  • For non-profits, it would be helpful to allow ticket purchases to be processed by alternative payment processors.
There really isn't a better event manager platform out there! It's worth the price per ticket, and passing off the Eventbrite fees to the customer/donor seems to work really well. Many times, guests will say that they discovered our event through Eventbrite - free marketing is great!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eventbrite is being used by the event planning arm of the college to facilitate an easier rsvp process for various events. It is able to gather the necessary information from attendees and put it all in an easy to manipulate spreadsheet. At the same time, attendees have a smooth sign-up process that looks and feels more professional than something like a Google form. It is able to send automatic confirmation emails, and can also issue tickets. I've found that this software saves us a tremendous amount of time while still having an elevated feel for the users.
  • Very professional looking -- makes your event feel well run.
  • Automates various messages, like confirmation emails and reminders.
  • It would be nice if Eventbrite had a demo function to show you just how detailed you can get. Some features can be difficult to locate, or even know that they exist.
This software is very well suited for a variety of larger events, like lectures and performances. I have appreciated setting it up and allowing it to run around the clock for our participants, which ultimately provides a smoother experience. However, I probably wouldn't recommend it for events where you're expecting a smaller audience. It can take a while to set up exactly as you'd like, and it may not be worth the time if you're expecting 30 people or less (depending on how much info you're trying to gather, of course).
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Eventbrite has been used this year and previously for registering individual attendees for a professional development and networking conference, across the whole organization. It's a pretty efficient ticket sales and donation gateway for the size events this organization produces.
  • Options for creating specialized demographic-gathering questions. Great for post-event analytics about attendees, which is also helpful for future event planning.
  • Coding for ticket discounts and complimentary passes. We have many guest passes that need unique codes. This saves the event staff from manually registering specialized individual ticket sales. It also enables drilling down for post-event analytics.
  • Clean design layout. Simple to set up, simple for attendees to navigate.
  • Drilling down through order details can be a bit tedious.
  • Setting requirement switches for some customized customer questions may seem complicated.
  • Badge creation has limited design options.
While Eventbrite is really quite good for both individual and multiple-purchase ticket purchases, and we have used both, it is our experience with sponsors and group registrations that they need group tickets best handled through a personal registrar due to a lot of ticket changes that can't be self-administered easily online by the buyers.
David Bonilla | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are a real estate brokerage which regularly hosts classes, panels, and social events. Our marketing department uses Eventbrite to promote these events, collect contact & other information, and for checking in guests at the actual events. From time to time, these events require a paid ticket that we handle through Eventbrite's payment system.
  • Collecting guest information with custom options available.
  • Creating a list of past attendees can be re-targeted for future events.
  • Integrating with other marketing platforms like Facebook and MailChimp.
  • I'd like to see a separate section to access ticket options from the dashboard so they are much easier to edit when needed.
  • When doing paid tickets, the Eventbrite fees and payment processing fees can really add up.
  • The event pages have looked the same for quite some time now so some refreshed page templates would be great.
  • Refreshing the email templates.
Eventbrite is a great platform, especially for companies hosting small to mid-size events that have free entry or a low-cost ticket. It's free to use except for fees on ticket sales. Eventbrite also targets its own users with your events if they have attended similar events. This is a great feature especially for companies still learning how to generate more attendance to their events. I'd say the downside to Eventbrite really comes in when you start hosting larger events with paid tickets. The fees begin to add up to a sizeable chunk of change.
David Steininger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Eventbrite to handle registration for most of our ticketed events. The School of Music utilizes it the most, as they host many concerts throughout the year, but we use it for conferences and other events hosted by other departments. Eventbrite was a huge improvement over our old/non-existing event management processes. The registration, payments, attendee communication, and sales reports are all unified. It's saved hours for each event we run and delivers a much more professional user experience on both the front and back-end of the event registration process.
  • Easy to create professional-looking event registration pages with multiple ticket types.
  • Allows us to create promo codes for discounts or access to hidden ticket types (for employee-only pricing, etc).
  • It allows us to accept at-the-door payments as well as online payments.
  • Integrates with many other services we use such as Mailchimp and Facebook.
  • There are a few quirks that have prevented me from changing a certain element on the order form, the payment process, or other event info after the event has been published. If we need to make a change mid-stream, either we're stuck or we have to delete the event and start over.
  • The pricing is approaching the "There's probably a cheaper alternative we should look into" territory. Thankfully we are grandfathered into their more affordable pricing scheme, but I had to steer away from Eventbrite on a different project because the features I needed were pay-walled behind a pricing tier that didn't make sense for my client.
  • The Facebook Events integration is great, but beware of the fine-print that prohibits marketing to any attendees who purchased through the Facebook link.
Eventbrite is great for almost any application where you need to sell tickets online and check-in attendees at the event. If you have a low attendance event or don't need to verify a guest's payment status, then you can find more affordable registration/RSVP solutions. Our concerts and musicals hosted by the School of Music are a great fit for Eventbrite, but events like our invitation-only "Brunch with the President" or free Homecoming activities (it's great, but not necessary that you RSVP) are better suited for simple web forms.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Eventbrite to sell tickets to our events and to handle registration and check-in at our events. We used to do a list in Excel, and Eventbrite has allowed us to go digital, accept credit cards, and even do some marketing to those who have attended events in the past.
  • It's easy to use.
  • You can copy previous events.
  • It has a nice payment processor.
  • Higher fees for the payment processor than cash.
  • There are some limitations to the way an event can be structured.
  • Sometimes there are little buttons that make big changes to an event without warning.
I would say that Eventbrite is well suited for companies or organizations that do a few events throughout the year and do not need to pay for fancy software to handle ticket sales and check-in. I think it is also designed for a small marketing team where you might have one person handling all of the promotions and sales.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eventbrite is used by our team to host a conference with over 1000 attendees. With a phenomenal level of customer support and user-friendly design, Eventbrite enables us to set up the event, register attendees, communicate with participants and solve many other tasks that would be extremely difficult without a management platform. My overall experience is positive!
  • Register participants for an event.
  • Send notifications, reminders, and messages to attendees.
  • Mobile check-in - Creates bar-code scanning for attendees to check-in.
  • Syncs with other event platforms (like Sched).
  • Track data and collect custom information (ranging from the number of attendees all the way to feedback).
  • Integration with social media - Helps with communication to social media platforms.
  • Creates nametags.
  • It offers a great help center.
  • Eventbrite just streamlines so many processes.
  • The app has limitations compared to the website, but it is still functional and offers many features.
  • I think Eventbrite could use some more customization features (especially in email templates on the website).
  • Although not a con necessary, just be aware that Eventbrite will take a percentage from each ticket if it's a paid event. This is something to consider if cost/profit is a priority.
Eventbrite is well-suited for the following:
- Organizing events where attendees need to pre-register.
- If being able to streamline communication to register attendees is needed.
- If you need or want to analyze data, attendance, etc. following the event.
- Creating an event that is not free, and you need a platform for managing.

Eventbrite may not be suited for events that are on a budget and not free to attendees, as Eventbrite earns a percentage off of each participant. One specific person needs to be tasked as the point-person for Eventbrite, too, so if you do not have the capability of assigning this task (short on volunteers, hosts, etc.), it may be difficult to manage if you are already short-staffed.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eventbrite is used throughout our division as the go-to solution for RSVP management, guest lists, ticketing, and general event management. It is a convenient and intuitive tool that takes away the hassle of inviting and contacting guests for an event. Beyond our division, Eventbrite is heavily used across the whole organization because of its reputation and familiarity on campus.
  • Intuitive interface that allows for quick event setup
  • Variety of options when creating order form, allowing for helpful data collection of guests
  • Easy to send an email to all attendees at once, if necessary
  • Design options and customization have room for improvement
  • Embedding feature is somewhat lacking
  1. Great for free events when an RSVP is needed.
  2. Useful when managing and planning around a large guest list.
  3. Great for local community organizers to increase visibility of events.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Eventbrite to organize and promote our monthly professional association meetings. We use it to create the event details and description, to monitor registrations as people signup, and to tie into our Social Media promotion via Facebook, LinkedIn, and Twitter, and via our website. We also use Eventbrite to tie back to MailChimp which we use to send our event invites via email, and to feedback new registrants not previously signed up to our mailing list. We use the Eventbrite app or website to check people in as they attend our events to measure registrations vs attendees.
  • Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.)
  • Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees)
  • Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events
  • Integrations: The integration with MailChimp used to be fairly seamless. There was an Eventbrite template I could pick within MailChimp if I chose that as my email option from within Eventbrite. It's not as simple anymore.
  • Social Media: I promote my events on Facebook, LinkedIn, and Twitter. The Twitter link to use is in one place, the Facebook integration/link is totally different and in a separate place, and LinkedIn isn't even considered. I create a tracking link for LinkedIn, but your tracking links don't provide the information I want.
  • Google Analytics: Because your integrations and tracking links are so lacking, I have to use a more complex tool to track the information I want--where did people see my event, and where are they signing up from? It seems like a simple thing to determine, yet I still don't know the most effective means of communicating my event to people to drive people to register.
My experience using Eventbrite is mostly for a non-profit organization, which makes my experience a lot simpler in that I don't have to worry about collecting payment for my events, or be concerned about who pays any fees associated with my event. Event registration and promotion are very simple.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have past experience working with Eventbrite. My experience was using Eventbrite for different events across the whole organization as well as externally. It provides organization and accountability as well as an efficient process management. Eventbrite is also easy for anyone to use and adapt to.
  • Eventbrite is simple and easily accessible if you have the app downloaded on your device.
  • The layout of the application is also very easy to follow which makes it simple for everyone.
  • It is nice that all the information that you need, maybe for an event, is already uploaded to the application, and you do not have to do much.
  • Because of the simple layout, sometimes there is trouble scanning the barcode and there is no way to blow up the image or change the view.
Not only is Eventbrite nice to have on your phone, it is a more environmental option to store tickets and information. The most efficient and best scenario to use Eventbrite is on events that sell a lot of tickets. It improves the speed of getting through the line by simply scanning ones' ticket.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our organization utilizes Eventbrite to promote and coordinate events hosted by multiple departments. We collect registrations and payments (if applicable) for events. I like how Eventbrite allows you to customize options and to get important information from registrants. We are easily able to export this information into reports that make our events run smoothly! I also appreciate that Eventbrite promotes events that are open to the public with their "Events Near Me" feature.
  • Collects pertinent info from event attendees
  • Promotes events that are open to the public by syncing with social media platforms
  • Makes the registration process easy for attendees and organizers
  • The only glitch we have ever had with Eventbrite was related to a discount code, but we were able to fix it relatively easy by contacting their support center.
Eventbrite is perfect for anyone needing to collect information from event attendees, or where different types of tickets/registrations (i.e. early bird pricing, student discount) are sold. It is not as necessary if you do not need a headcount or RSVPs or if you do not need to collect information for follow-up purposes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Eventbrite is used by our marketing team for running several different types of events. We use Eventbrite exclusively for our annual summit, quarterly local meetups, and roundtable (10-12 person events in regions). Eventbrite helps us market the events and provides a trusted link that our clients are comfortable with using to pay for their tickets. Eventbrite saves us time and money since we don't have to build unique webpages for each event. It also facilitates payment, which is a huge help for us. Eventbrite allows us to collect payment quickly and easily.
  • Eventbrite is a well-known and trusted place for purchasing tickets. That trust helps us sell tickets. It also eliminates the need for integrating some other payment system into a webpage, which would be the alternative.
  • Eventbrite makes sending invitations easy. Upload contacts and using contacts from a previous event is very straight-forward. Building emails is simple, since there are a couple of prebuilt templates.
  • Discount codes and strategic pricing structures are a significant part of our marketing for events. Eventbrite makes it easy to offer discount codes. We also create several ticket types that include multi-ticket discounts, early-bird type specials and more. Each of which help us reach our audience at the right time with the right price.
  • I'd like to see Eventbrite add more customization to the event page layout. It would be nice to be able to differentiate our event through more specific design.
  • I've had occasional problems with email formatting in the Eventbrite email builder. It would be nice to have a slightly more trustworthy builder.
  • Other than those two things, I think Eventbrite does exactly what it needs to do.
Eventbrite will really help you if you need to host a single event, or a series of events. In fact, it might be appropriate for something as simple as a family or school reunion where you want to easily build a landing page and collect payment. Eventbrite is also sufficient for B2B marketing teams and large events.

Eventbrite will do better on the more simple end of the event spectrum. For a business with hundreds of events and complex integration needs, it might not provide all that you want.
Dustin Hovey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Eventbrite helps by eliminating the struggles and complexities of event registration through the use of its user-friendly platform and intuitive features. Attendees can find the information they need, the ticket types they want, and process their registration within minutes. Eventbrite also provides a robust solution for both free and paid events.
  • Event creation and attendees registration.
  • The tool allows you to send the invitations, check on bounces, and review who has clicked & RSVP'd.
  • Being able to manage waitlists, multiple ticket types, reimbursements, and custom order forms, all through the application.
  • Eventbrite could be better with third-party integrations (i.e. Facebook, LinkedIn, etc.) rather than its own website.
  • Sometimes it can be difficult to get in contact with support which causes delays in having issues resolved.
  • It would be great if the analytics were more robust and expansive.
Eventbrite is great for customizing your attendee registration, I would recommend their solution if you need to build your own registration forms. Furthermore, Eventbrite is beneficial for event planners who want their event to reach a large audience but don't have time to print marketing materials.

FYI: It can be hard to share links to events that aren’t directly being sent to friends or direct contacts.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I used Eventbrite during an internship I completed in summer of 2016. It was used across our organization, and was primarily used by interns facilitating with our event. It was very useful in helping us organize a social event and allowed us to track event registrants. Eventbrite was very helpful in allowing us to estimate and send reminders to our event attendees. One important business problem it helped addressed was payment. Eventbrite identified how many attendees were using PayPal to order, and provided us order numbers for reference.
  • Eventbrite allowed us to send reminders to those who registered. This is a strength, as it certainly helped us increase event attendance.
  • Eventbrite allowed us to track how many organization members and non-members were attending our event. This allowed us to observe how we were able to increase awareness for our organization (by attracting many new non-members).
  • Eventbrite allowed us to track order numbers. This was especially useful in allowing us to provide strong customer service to individuals who had questions about their payment and registration confirmation.
  • Eventbrite allowed us to provide one email for event registrants to contact with any concerns. The option to provide multiple emails to contact would have been more efficient to allow for quicker responses.
  • Eventbrite allowed gave event registrants the opportunity to visit our organization's profile on Eventbrite, which was useful to inform individuals about our organization. It would have been helpful for us to allow registrants to view profiles for featured guests at our event as well.
Eventbrite was very useful for all members of our organization to view a list of registrants for our event. It was very easy for our organization members to communicate about pending tasks for our event, as we were able to view a guest list and contact members about their orders. We were also able to use this list when making sure event registrants had access to our event's Facebook page. Overall, eventbrite is very well suited for communication. Eventbrite however may be less suited for information or contact, as it provides brief access to view an organization's profile or contact information.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We hold professional trainings, and use Eventbrite to publicize the events. We use Eventbrite as a medium for others to see the event, register for the event, get email reminders for the event, check in the day of the event, and to pull data from after the event.
  • Email Reminders
  • Check In
  • Pulling Reports
  • Creating customized links
  • Having a chat option for customer service
Eventbrite is great for registration. It is an easy way for people to register for an event, email a contact person for more information, get a confirmation sheet, send out email reminders, check people in (on your phone or computer) and pull data from after the event.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Eventbrite is used for Partner events when we want a third party ownership of the event. It is also used when we want to have multi-day programs because the architecture of the offerings is better than our house built system.
We use it for one off programs not our main offering and we tend to use Eventbrite for free events more so than our paid.
  • Great job at allowing our events to hit a new audience
  • Setting up and managing an event is really easy, especially with the sign in features
  • The API allow us to pretty easily pull all of the data on ur signups which other companies tend to resist building
  • The API could be built to include waitlist data
  • I found it difficult to pull money back to our banks considering the large number of accounts and programs we have
  • It is hard to know how much our traffic and audience fills the class and how much comes through eventbrite marketing and efforts
I think for any small company or group eventbrite is perfect. It allows you to host events, collect money, and advertise. The slight fee is certainly worth it since the cost of building a good platform is enormous.
Brandon Bakken | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used Eventbrite in our organization in our department to reach out to the public on events we were holding across the state. It helped us keep track of the amount of attendees, made them aware to the location and time of events, and let us develop relationships with the public sector.
  • Tracking of attendees
  • Event detail page and tickets sales are exquisite
  • Letting others share the event
  • User friendly interface
  • Excellent and professional looking design
  • Non-profit version should be available for a lower cost on ticket sales
  • Difficult beginner learning curve
  • Not 100% customizable
Ticket sales and a great looking ticket sales landing page is Eventbrite's strong suit. I like that they use location for events to promote events throughout the area by using your location. This can be handy on gathering a new audience/clientele. Depending on your size, the cost of per ticket sale can be steep depending on what kind of sales you are pulling.
Kari-Ann B. Ryan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Eventbrite is being used by the marketing department. I have used the program for both paid events and unpaid events. It is easy to use, easy to edit and keeps its users very well informed of registrations. I have used it several times within the past few years and I have recommended it for others to use. It is low cost and can fill many needs for event management. I love how it is very customizable for event pricing, dates etc.
  • The pricing for your event can be customized by different levels of pricing based on main registration or a guest registration. It also can have date breaks so you can use early bird type registration and last minute registration with different pricing based on date registering.
  • It is important that you can edit the event throughout the process of it being live. Sometimes you need to change things up or add a new pricing level and Eventbrite lets you make edits throughout.
  • The overall process to set up is very intuitive. You don't need to watch a 30 minute video to figure out how to create and manage an event. Anyone can do it by following the steps.
  • It is always a plus if there are many options for templates and color/theme customizing.
  • I do not recall there being a social share type function with tracking but that would be helpful.
If you have an in house event program in which you would not have to pay fees to Eventbrite to collect money, then that would be one reason not to use it.
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